Your experience as my customer is
my focus. I am building a business here
at RC Willey, and for good or bad, what you experience with me creates ripple
effects. Good ripple effects bring you
back to me next time; a lesser-experience might drive you to another RC Willey
Rep, or even away from RC Willey. Those
are the potential ripple effects of my service. I want them always to be positive.
Ten years ago, I helped start a successful technology company that measures the customer experience for business clients. I helped hundreds of business owners use our technology to gather customer stories and to continually measure their customer experience. I taught how critical it is to consider every business decision for how it will impact the customer experience. I experimented with several types of survey questions, and studied the results using a variety of metrics. My experience concurred with the findings of a book titled, The Ultimate Question, by Fred Reichheld. The ultimate question is: "How likely are you to recommend me?" Through several studies, the answer to that question has been found to have a strong correlation with business results.
Here at RC Willey, each customer experience I deliver is an opportunity to build a good long-term business, and customer loyalty is how I measure my success. Thanks to each of my customers for giving me the chance!
Here at RC Willey, each customer experience I deliver is an opportunity to build a good long-term business, and customer loyalty is how I measure my success. Thanks to each of my customers for giving me the chance!
Keep Smilin'!
No comments:
Post a Comment